In short: Your order is prepared once payment is confirmed and shipped with Yurtiçi Kargo. Shipping costs are paid by the buyer (to the courier on delivery). In-stock products are usually handed to the carrier within 1-3 working days.

1. ORDER PREPARATION TIME

Product Status Time to Dispatch
Standard products in stock 1-3 working days
Products not in stock / requiring production 5-20 working days (stated in the order confirmation)
Custom production (special size, colour, wattage, cable length) Project-based — stated in the quotation

The maximum statutory delivery period is 30 days. If anything arises that would exceed this period, we will contact you, and if you wish you may cancel your order and receive a full refund of your payment.

Note: For credit card payments, the period starts when the payment is approved. For bank transfer/EFT payments, it starts on the working day the payment is seen to have reached our account.

2. CARRIER AND SHIPPING COST

  • Shipments are made with Yurtiçi Kargo.
  • Shipping costs are paid by the buyer. The fee is paid to the courier when you receive the parcel; it is not added to the order total.
  • The shipping cost is calculated from the carrier’s current tariff according to the volumetric weight/weight of the parcel and the delivery province.
  • For heavy and bulky products (large-body pool and pier lighting) the volumetric charge may be high; if in doubt, you can ask us before ordering.

3. DELIVERY TIME

Average delivery times after dispatch:

  • Within Istanbul: 1 working day
  • Metropolitan cities: 1-2 working days
  • Other provinces and districts: 2-4 working days

These times are the carrier’s commitment and may be longer during public holidays, bad weather and busy periods.

4. SHIPMENT TRACKING

When your order is dispatched, your tracking number is sent to you by email. You can also see your tracking number on the My Account → Orders page.

5. WHAT TO CHECK ON DELIVERY

Lighting products contain glass, lenses and electronic parts. Therefore:

  1. Check the outside of the parcel before accepting it.
  2. If you see crushing, tears, wetness or opened tape, have the parcel opened in the presence of the courier.
  3. If the product is damaged, do not accept it and ask the courier to draw up a damage report.
  4. Take a copy of the report and send it to info@alklighting.com — your product will be replaced free of charge.

Important: The carrier does not accept liability for damaged parcels accepted without a damage report.

6. DELIVERY ADDRESS

  • Delivery is made to the address you provide when ordering. The buyer is responsible for the address being complete and correct.
  • The cost of re-sending parcels returned because of an address error is paid by the buyer.
  • If you are not available at your address, the carrier will leave you a notice; the parcel is usually held at the branch for 3 days and, if not collected, is returned to us.
  • If you need to change the address after ordering, you must contact us before the parcel is dispatched.

7. INTERNATIONAL SHIPPING

International shipments are assessed on a project basis. Please contact us at info@alklighting.com with your request. All customs duties, fees and similar official charges are paid by the buyer.

8. INVOICE

Your invoice is included in the box with your shipment. For corporate customers, the invoice is issued with the company name, tax office and tax number provided when ordering. When a product is returned, the invoice must be sent together with the product.

9. CONTACT

  • Email: info@alklighting.com
  • Phone / WhatsApp: +90 533 719 02 92
  • Address: Perpa Ticaret Merkezi A Blok Kat 8 No: 702, Şişli / İstanbul

Last updated: 8 August 2026 — Related page: Exchange and Return Conditions